No - we use our website as our catalogue.
There is no minimum order amount or number unless specifically noted on any item for sale.
Payments are accepted either via Paypal, Direct Deposit or any major Credit Card via our Securepay merchant facility. No credit facilities are provided. You will always receive a confirmation email with any purchase.
We will accept special orders either via phone or email and payment arrangements will be discussed at the appropriate time. Bridal Bliss will not levy a surcharge for special orders in this manner.
The use of any information on this website, whether text or images, is strictly prohibited without first obtaining the consent of Bridal Bliss. Please contact us if you wish to use any information from our website. In their sole discretion Bridal Bliss may consent or otherwise to the use of information contained on this website.
Postage costs are levied at 15% of the purchase price of the goods up to the value of $200. Thereafter, postage costs are free. Although if you reside in a remote area we may need to add addtional charges, we will contact you once we have recieved your order to discuss this with you.
International orders are welcome. Postage costs on international orders will be adjusted to meet the cost of any postage, and these postage costs will be advised prior to the postage of any goods. Postage costs on international orders must be paid to Bridal Bliss prior to the despatch of the relevant goods.
An asterisk beside some items means that we import that product from select overseas suppliers. We may not necessarily have the particular item in stock. If we do, then it will be shipped to you under our normal shipping policy. If not, then the product may take between 3 - 8 weeks to be delivered to you, depending on the method that we have it shipped to us from our overseas supplier.
The asterisk also means that the price of the product may change and that we reserve the right to contact you in regards to the price of the product to confirm your order and to requote the price of the particular item you wish to buy. The price of the item quoted on our website is based on a certain exchange rate and a FCL (boat ship container) delivery from our overseas supplier. If the exchange rate changes significantly, this may cause the particular item to decrease or increase in price. If you elect to have the product delivered by air freight as opposed to FCL delivery, then it will cost more. You may elect to purchase the product or withdraw from the purchase of the product once we requote you the price of the product given the matters noted above.
We do dropship if all relevant information is provided to us prior to despatch of the relevant goods.
We will accept return of any goods so long as they are not as described in the product description on our website, as long as it is unopened and in the original packing and is in as new condition, and the return is within seven (7) days after Bridal Bliss can have reasonably expected you have received the goods. Bridal Bliss will not refund the postage costs. Clearance and discounted items are not available for return or exchange. The Purchaser must notify us within seven (7) calendar days after receiving the goods of their intention to return the goods to Bridal Bliss. If there is any error in the despatch of your goods and items are missing from your order, then Bridal Bliss will make amends in a manner agreed between them and the Purchaser.
Our return policy does not apply to items that are returned after your event date. A restocking fee may be charged at our discretion. We will communicate with you any charges that may apply.
Exchanges are generally not available. You should take every care in ordering goods to ensure they are exactly what you require. You should take every care in ordering goods where sizes are required. The ordering of goods is the Purchaser's sole responsibility.
All of our goods are despatched with special care to packaging and labelling depending on the item. All claims for damaged, defective or missing product(s) must be filed with Bridal Bliss via email within 7 days of receiving your order. Please call our customer service department on 07 3909 8413 to initiate a claim.
Bridal Bliss is not responsible for late arrival of packages or missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
Bridal Bliss endeavours to despatch goods within 72 hours of your order and subsequent payment for the goods. However, some goods may take longer for reasons of volume of order, special manufacturer, product availability and other reasons. Some of the goods we display may need to come from overseas and this may take longer also. Bridal Bliss will notify you of the anticipated date of despatch of goods on receipt of your payment for the goods. Once your parcel has left our warehouse we cannot guarantee the length of time to delivery by the postal contractor or courier, although time frames are given these are indicative only as the parcel is then with the contractor. No refunds or returns will be accepted for parcels not arriving on time.
You cannot track your order online. You should contact Bridal Bliss at any time to ascertain the status of your order.
Orders can only be cancelled between the time of ordering the goods and receipt by Bridal Bliss of a notification that payment for the goods has been received.
Changes to orders can only be made by contacting Bridal Bliss. Bridal Bliss cannot guarantee that any changes to ordered goods can be instituted, you will be advised by Bridal Bliss at this time.
Bridal Bliss will take all reasonable care when packaging fragile and glass items we will clearly label your parcel as 'Fragile'. Fragile items are not covered for any breakage or damage in transit. If you require damage insurance this will be charged at 25% of the order price and you will need to contact us as soon as you place your order so we are able to amend your invoice.
Bridal Bliss desires that all their customers will be totally satisfied with their purchases. Should a problem arise, we will work with you to rectify any matter concerning your order.
If you are unsure in regards to any matter concerning the ordering of goods from our website, or any other matter contained on our website please contact us. You will find our staff to be friendly, informative and ready to help you.
All DIY hire linen is to be returned laundered and free of marks or stains. You will not need to iron these items. All hire items will be thoroughtly checked when returning to ensure all items have been returned in the same condition they were hired in. Once this has been established your deposit will be refunded although if goods are missing, broken or stained you will be charged either a replacement fee or cleaning fee depending on the situation.
Our chair linen is not suitable for use outdoors or on grass, rough or concrete surfaces as this stains or ruins the bottom of our covers.
All hire items booked must be confirmed one week before your event no reductions in hire quantities of hire items will be accepted within the final week. We will accept additions to your order subject to availability.